Affected services:

  • Shipments
  • Search
  • Analytics
  • Integrations
  • Orders
  • Items
  • Inventory
  • Driver app
  • Mobile App
  • Offers
  • Appointments
  • Other Systems

AWS outage affecting Turvo systems hosted in US-West

Opened on Wednesday 15th December 2021, last updated

Resolved — After verifying Turvo services are no longer affected by the AWS US-West Internet Connectivity Outage, we are declaring this incident as resolved. We will continue to monitor our systems and AWS status page closely for any new developments. Thanks for your patience.

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Monitoring — As of 11:14am EDT AWS has reported that all Internet services are fully restored. Turvo is performed testing to confirm this to be the case. https://status.aws.amazon.com/

Posted

Identified — Update from AWS: 8:01 AM PST We have identified the root cause of the Internet connectivity to the US-WEST-1 Region and have taken steps to restore connectivity. We have seen some improvement to Internet connectivity in the last few minutes but continue to work towards full recovery. More info: https://status.aws.amazon.com/

Posted

Identified — https://status.aws.amazon.com/ AWS has confirmed that they are experiencing Internet Connectivity Issues in their US-West region where Turvo hosts some of our services. However, some Turvo users are not impacted, so we encourage our users who may be experiencing issues to refresh to try again. Thanks for your patience.

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Investigating — Turvo incident response teams are currently investigating service delivery issues. It may be an issue with our service provider, AWS. We will provide updates as they become available.

Posted