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Turvo Status

Affected services:

  • Shipments
  • Search
  • Analytics
  • Orders
  • Items
  • Inventory
  • Offers
  • Appointments
  • Other Systems

Degraded performance related to Shipments, Orders, Items and Inventory

Opened on Tuesday 9th November 2021, last updated

Resolved — All systems are operational and have been stable for a couple hours.

Posted

Monitoring — Systems are back to normal and we continue to monitor closely. Root cause appears to be related to a runaway / malformed query which overwhelmed a subset of Turvo web platform services impacted website performance, and is similar to the issue which occurred on 08NOV21. Turvo's Engineers are working to isolate the condition so we can filter it and/or limit it's frequency. Thanks for your patience!

Posted

Identified — Services are beginning to normalize. Please refresh your browser if it is not loading. We continue to isolate the root cause that is impacting the performance of our services.

Posted

Investigating — We're currently aware of the issue and are investigating with the highest priority. We will provide further updates as soon as we have them

Posted