app.turvo.com accessibility issues

Resolved — Turvo (app.turvo.com) is back online and issue is resolved. Thank you for your cooperation and patience!

Posted January 26, 2023 20:42

Monitoring — We have resolved the issue. Now app.turvo.com should be accessible The public API is also now be able to access Turvo platform We are monitoring and also going to work on full RCA including dependency on influxDB the dependent service.

Posted January 26, 2023 19:04

Identified — We are working on some alternative workaround due to the issue caused by dependent service influxDB Will keep you posted

Posted January 26, 2023 18:49

Identified — We are still actively working on the issue. At this point it seems like it is impacted due to influxDB which is a dependent service. Will provide next update soon!

Posted January 26, 2023 18:00

Identified — We are actively troubleshooting the issue and have identified the solution as well. Stay tune!

Posted January 26, 2023 17:21

Identified — We have identified the root cause to be our AWS webserver instances are not coming up. We are working on it. Thank you for your cooperation.

Posted January 26, 2023 16:37

Investigating — We have identified app.turvo.com accessibility issues and we are looking into it

Posted January 26, 2023 16:10